Terms of Sale – Top Tuning Limited
Before proceeding with our services, please read and understand the terms of sale between you (our customer) and Top Tuning Limited. Throughout these terms, Top Tuning Limited will be referred to as ‘we’, ‘us’, or ‘our,’ and you, the customer, as ‘you’ or ‘your.’
ECU Remapping – Safe & Reliable with Conditions
Our ECU remapping service is safe and professionally executed, but it relies on your vehicle being in full working order within manufacturer-standard tolerances. If your vehicle’s engine, components, or hardware are not performing within expected parameters, remapping could cause damage. We assume your vehicle is functioning correctly unless informed otherwise.
Pre-Remap Diagnostic Checks
We conduct DTC (Diagnostic Trouble Code) checks and fault code analysis before any tuning work. If your vehicle does not respond as expected to the remap, we will restore the original settings and offer a partial refund, excluding the deposit.
Warranty & Risk Acknowledgment
✅ Lifetime Software Warranty – We provide a full lifetime warranty on the remapping software installed. ❌ No Warranty on Mechanical or Electrical Components – We do not cover parts, wires, sensors, or other mechanical issues. ⚠ Owner’s Responsibility – The remap is performed at the owner’s risk and consent. You acknowledge potential risks and agree to proceed with full understanding.
Customer Agreement Terms
✅ Power/Torque Gains – Approximate figures, as performance varies due to age, wear, and manufacturing differences. ✅ Fuel Efficiency – Fuel savings depend on driving style, temperature, tyre pressure, load weight, and maintenance. ✅ Mechanical Faults & Repairs – We are not liable for existing or future mechanical faults post-remap, but we can resolve minor issues where possible. ✅ Warranty Voiding – Remapping may void manufacturer warranties. ✅ MOT Restrictions – Any emissions bypass software (DECAT, DPF, GPF, EGR, AdBlue deletes) is strictly at the owner’s risk for MOT and government regulations. ✅ Performance Products Disclaimer – Individual results vary depending on vehicle make, model, engine health, and usage.
Post-Remap Test Drive & Responsibilities
🚗 Test Drive Verification – We test-drive the vehicle after remapping to ensure optimal response. 🚫 No On-Site Travel for Issues – If issues arise after leaving, the vehicle must be returned to us for diagnosis. 🔎 Third-Party Diagnostics – If required, the customer may need an independent mechanic assessment, but additional fees are not covered by us. ⚠ Mechanical Issues & Remap Removal – If faults arise, we can remove the remap, but refunds will not be given. Reinstallation may incur an additional charge.
Virtual Read Disclaimer & Responsibility
Many vehicles use Virtual Reads, meaning the ECU file retrieved does not contain the current ECU data but a stock manufacturer file. Pre-existing modifications (e.g., AdBlue deletes) may not transfer over. If issues arise due to Virtual Reads, additional charges may apply for necessary corrections.
Deposit & Refund Policy
💳 Deposits Are Non-Refundable – This covers our time if mechanical faults prevent tuning or last-minute cancellations. Deposits remain valid indefinitely. 💰 Partial Refunds – If a remap does not respond as expected, we will restore stock settings and issue a refund minus the deposit. ⚠ Pre-Mapped Vehicles – If a vehicle has previously been remapped, a £50 fee applies for time, travel, and labour costs.
⚠️ DPF Cleaning Disclaimer & Warranty
Top Tuning Limited cannot be held liable for any work carried out by our approved centres. These garages have been selected based on the excellent service and technical expertise they’ve demonstrated to us, but they operate independently.
We offer a 12-month warranty on our DPF cleaning service. If your DPF system blocks up again within 12 months, we will be happy to re-clean the filter free of charge. However, it is the customer’s responsibility to arrange and cover the cost of re-removal and reinstallation of the DPF, including any associated labour or garage fees. While DPF blockages can occur due to factors beyond our control, this warranty is provided to give you peace of mind.
If a warranty clean is required, we kindly ask that the DPF be brought to our Chippenham facility for cleaning.
Payments for services are handled separately:
- Top Tuning Limited invoices for the DPF cleaning
- Approved centres charge for diagnostics, removal, refitting, or any additional work
Please note: Top Tuning Limited does not arrange bookings or obtain quotes from the approved centres. This policy has been implemented to save time and allow us to focus on delivering high-quality DPF cleaning services.
Final Disclaimer
Top Tuning Limited does not accept liability for any bills, vehicle damage, or loss of earnings. By proceeding, you acknowledge the risks and agree to these terms.
